A system for collecting and controlling internal work for each serviced facility, with the function of collecting and processing requests from residents and tenants.
We have created a universal software solution for management companies based on our own MegaDesk technology.
The solution is perfect for management companies, landlords (shopping and business centers), homeowners' associations, service companies and anyone who needs two-way control of the client and the contractor.
CRM from VIMS Communication enables operational communication and management, providing a professional and focused customer service with a convenient customizable interface, as well as wide functionality.
The system builds customer requests in the form of a ticket structure with the appointment of responsible persons for each type of work, this approach allows you to speed up the reaction to the problem and remove the negative that arises in the process of customer service, due to the prompt decision-making and understanding of those responsible.
All client requests and the work of the contractor are saved in history, by which you can track the reaction time and the quality of the work provided, see the responsible person and the time spent working with the request.
CRM has mobile adaptation and can be integrated into a mobile application.
